Maven

Executive

• Overhauled operations of a Fortune 50, Health Insurance Consumer Experience Service Ops learning function in five months including 150 associates and 11 teams supporting a dozen businesses and ~21K health insurance agents.

  • Reduced staffing and expenses by 15%.

  • Increased business support services and development speed.

  • Reformed new hire helping decrease agent turnover from 90%+ to 32%.

• Co-Led the introduction of Generative AI solutions which improved associate and consumer experiences.

  • Deployed an internal, self-funded AI Task Force to embed L&D with technology, data science and product teams.​

  • Delivered modern, digitized learning solutions to support adoption of dozens of AI tools. .

  •  Transformed knowledge management into a Generative AI solution reducing average agent search time from 3 minutes to ~18 seconds.

• Retired as a Senior Vice President for a global, Fortune 500 Bank.

  • Lead company-wide training initiatives deployed to 175K+ employees.

  • Acted as an Executive Sponsor and Coach for Diverse Women's Leadership programs.

  • Developed and implemented operating models, learning roles and change programs

  • Piloted an initial Enterprise Manager Development Program designed for 20K front-line Managers.

  • Provided international executive coaching as a Cherie Blair Mentor to female entrepreneurs in developing countries.

  • Lead 120+ teammates specializing in analysis, design, content development, project management, resourcing, media/audio/video solutions, technical development, and curation.

Performance

• Brandon Hall Award winner for best Performance Support solution developed to enable operational excellence

• Diversity & Inclusion Manager award winner for excellence in diverse recruiting, development, and sponsorship.

• Ensured lending workforce met changing business/customer demands during the 2008 housing crisis by providing expertise, staffing, and reskilling for 3000+ redeployed employees.

• Enabled 3,800 Consumer employees to provide seamless customer support during a $21B bank acquisition by leading a team of 95 developers and coaches, a $16.5M learning budget and 300 unique learning solutions.

• Stood up the first shared-services Global Learning Design & Development team to scale operations.

• Delivered executive feedback and facilitated action planning as a Certified Hogan Coach.

• CTA Certified Coach, ACC

• ICF Certified Coach Member

Consulting

• Steered the research, development, and application of advanced, complex, and innovative solutions targeted at reducing learner seat time and increasing on the job performance.

• Managed $24M fixed and variable spend to deliver internal and external learning solutions.

• Participated in multiple Request for Information (RFI) and Request for Proposal (RFP) cycles to select learning vendors and systems.

• Conducted gap analysis, needs analysis and provided recommendations to business leaders and department heads supporting Mortgage Lending, Consumer Lending, Deposits, Small Business, Compliance and Regulatory teams.

• Collaborated with external vendors and service providers to augment staff levels and skill development.